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SHIPPING & RETURNS

Shipping Policy

Domestic Shipping (Within Australia):

  • Standard Shipping: Orders are typically processed within 3 business days and delivered within 7-10 business days.

  • Free Shipping: We offer free standard shipping on all orders over $100.

 

International Shipping:

  • We currently do not offer international shipping. Please check back in the future as we are working on expanding our shipping options.

 

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using this number on the carrier’s website.

Return & Exchange Policy

Returns:

  • We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 7 days of the delivery date for a full refund (Excluding Shipping cost).

  • Contact us at info@sands.melbourne to initiate a return. Please include your order number, reason for the return and proof of defect if any. We will provide you instructions on how to send the item back to us.

  • Items must be returned in their original condition, unused, and with all original packaging and tags attached.

 

Refunds:

  • Once we receive and inspect your returned item, we will process your refund within 7 business days. 

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